Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

General Questions

We are a community pharmacy based in Lusaka, Zambia. Visit us at Agora Village for quality medicines, wellness products, and expert advice. Our friendly team is always ready to assist you.

Yes. We offer delivery within Lusaka and surrounding areas. Contact us on +260 776 133 947 or email steinadding@gmail.com for delivery enquiries.

Absolutely. All our medicines and health products are sourced from reputable manufacturers and suppliers. We are committed to providing only high-quality, genuine pharmaceutical products.

Yes. Bring your valid prescription, and our qualified pharmacists will dispense your medication safely and accurately.

Orders & Shopping

Browse our shop, add items to your cart, and proceed to checkout. You can also call us directly to place your order.

We accept cash, bank transfers, MTN, Airtel Money, Visa, and Mastercard.

We accept returns only for unopened, undamaged products within 7 days of purchase, subject to our Refund and Returns Policy. Prescription medicines cannot be returned due to health regulations.

Order & Returns

We offer a [number] day return policy. You can return eligible items within [number] days of receiving your order.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
Specify who pays for return shipping, e.g., customer, seller
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.

Health & Products

Yes. Our qualified pharmacists are available for private consultations on medication use, health concerns, and wellness advice.

Yes. We have a wide range of vitamins & supplements, baby care products, personal care items, medical devices, and over-the-counter medicines.

Yes. We cater to all ages — from infants and children to adults and seniors — with safe, high-quality products.

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